FAQs

DO YOU OFFER RETURNS?

Yes, we offer returns and cover the cost of the return shipment for customer’s residing in South Africa, back to AFLITE’s warehouse. For customer’s residing outside of South Africa, the return shipment fee is at the customer’s cost.  

 

DO YOU OFFER EXCHANGES?
Exchanges are currently available. Please refer to our exchange policy guidelines.
 
WHAT IS A RETURN?
A return is the delivery process of an AFLITE product from the customer back to AFLITE’s warehouse.
WHAT ITEMS CAN I RETURN?
All items can be returned with the exception of face masks to ensure we maintain safety standards. Please refer to our return policy for full guidelines. 
HAVE YOU RECEIVED MY RETURN YET?

Please enter your tracking or order number on the email provided by our customer service team to see if we've received your order back to our warehouse.

The tracking number can be found on your return confirmation email, while your order number can be found on your original order confirmation.

*Please note, depending on the country you're from & the returns courier you choose when returning your item(s), delivery times back to our warehouse can vary. 

 

WHEN WILL I GET MY STORE CREDIT?
Vouchers will be actioned within 7 days from the date we receive your order back to our warehouse. 
POP-UP STORES RETURNS POLICY?
Products purchased from an AFLITE event will be refunded with store credit in the full amount. We don’t provide cash refunds for products purchased at events. If you wish to return something from a pop-up store, please contact Customer Support.
RETAIL STORES RETURNS POLICY?
If your item was purchased through one of our retail partners, please refer to their returns and exchanges policy guidelines. 
ADDITIONAL QUESTIONS?

Please contact our support team at 

info@aflitegroup.com